Synergy is proud to have served multi-national organizations in Hong Kong and China and assisted in the long-term human resource management and development. Synergy Human Resource Management Consultants maintains close contact with our business partners.
   
 
Human Resource Management
  • Victrex Manufacturing Limited – Victrex is headquartered in UK with offices around the world (conducted review on employee handbook for Hong Kong Office)

  • APWC – An US listed group with HQ in Singapore (provided action solution to leverage HR functioning of 10 subsidiaries in Asia Pacific Region)

  • New World Cyber Base – Corporate office in HK with 7 regional offices in China (conducted review of emoluments of directors)

  • New Concept (Shanghai) Company Limited – V-one, V-one Jeans, V-one Studios & Verri Malino (provided consultancy service on human resource management, designed and conducted staff training for all managerial and supervisory staff)

  • Keda Vinton (Shanghai) Fashion Limited – Vi-Zenso & Chic-a-Porter (consultancy support in human resource and staff development. Worked out a series of management and supervisory workshops, staff recruitment and training)

  • Hudson Group – Wuhan Plaza (designed a comprehensive training system for their employees including a training needs survey, resulted with the development of a training matrix to encompass needs of all employees)
  
   
 
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Training and Development
  • Kwok Hang Holdings (HK) Ltd. – Burberry China (over 30 shops in China; designed and delivered a series of management and customer service workshops for all staff)

  • New World Department Stores Ltd. – 33 Stores in Hong Kong and China (designed and conducted supervisory skills and customer service training workshop, as well as trained and developed supervisory skills trainers to support all stores)

  • MAC Asia Pacific Limited– MAC cosmetics is one of the popular brands of the US public listed Estee Lauder Companies Inc. (designed and conducted Retail Management Workshop for over 70 frontline management staff in Asia Pacific Region)

  • Oerlikon Technology (China) Co., Ltd. – Oerlikon is headquartered in Switzerland with 170 sites in 35 countries (designed and conducted Human Resource Development Program for all Human Resource staff in China)

  • Kwok Hang Holdings (HK) Ltd. – InNIU China (over 20 shops in Hong Kong and China; designed and delivered service management workshops for frontline management staff)

  • Mediterranean Shipping Company (HK) Co., Ltd. (designed and delivered a series of customer service workshops for service teams from managerial to frontline staff in 7 cities in China, Hong Kong and Taiwan)

  • Richemont Asia Pacific Co. Ltd – Cartier, Lancel (designed and delivered customer service workshops for all levels of selling staff)

  • Buher Holdings Limited – Santa Barbara Polo & Racquet Club (developed and set up a team of trainers to train frontline staff at all retail outlets in China)

  • Shanghai Sports City – (trained a team of service trainers to deliver customer service training to frontline staff in all retail outlets in Shanghai)

  • The Sincere Company Limited(trained a team of service trainers and a team of supervisory skills trainers, to cultivate a customer focus and quality oriented culture in the company)

  • South East Asia Holdings Ltd. (designed and delivered communication workshops for all staff)

  • Acumen CPA (Shanghai) Ltd. (designed and delivered customer service training to all professional staff)

  • The Swatch Group (Hong Kong) Ltd. - Swatch (designed service standard for all retail outlets and related reinforcement procedures including service audit, designed and delivered a series of shop management, customer service and service enhancement workshops for all staff in Hong Kong)

  • Philip's Electronics (Shanghai) Co. Ltd. (designed and delivered workshop on retail management for their management team)

  • Gintain Industry (Group) Co. Ltd. (designed and delivered a series of administrative and secretarial support courses for staff at the Shenzhen Headquarter)

  
 

 
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Human Resource Related Surveys
  • 2008 Suzhou Foreign-invested Enterprises Employee Satisfaction Survey (Managers/Supervisors/Professionals) –(planned, designed and conducted an Employee Satisfaction Survey with over 750 managers/supervisors from 51 FIE participating)

  • 2007 Suzhou Foreign-invested Enterprises Employee Satisfaction Survey (Managerial Level) – (planned, designed and conducted an Employee Satisfaction Survey with 630 senior managers from 82 FIE participating)

  • 2006 Suzhou Industrial Park Employee Satisfaction Survey (Managerial Level) – - (planned, designed and conducted the first Employee Satisfaction Survey in SuZhou Industrial Park; with over 350 senior managers from 43 reputable or multi-national corporations participating)

  • Westinghouse – Eaton ChangZhou (conducted employee satisfaction survey which served as an interim study of employees' opinions to Eaton after its acquisition in 2006 as well as a base for comparison with the annual global employees' opinions survey.)

  • Bacardi Wine & Spirit Limited – Bacardi China (organized, designed and conducted the first employee opinion survey for all employees in China)

  • Suzhou Industrial Park Human Resource Association – Staff Retention Seminar (planned and organised the Staff Retention Seminar in SuZhou Industrial Park with over 82 representatives from reputable and multi-national companies.)
  
   
 
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Preparation and Planning for the start of business
  • New World Department Stores Ltd - Stores in Wuhan, Shenyang and Wuxi (designed and conducted training on supervisory and customer service skills and
    Train the Trainers so as to prepare a competent workforce before opening)

  • La Vita Department Store in Tianjin (prior to opening, designed and conducted management workshops on supervisory skills and customer service, trained and set up a team of customer service trainer)

  • Pricerite Household Square – Guangzhou (designed and conducted supervisory skills workshop and customer service training so as to get prepared for the opening)

  • Indonesia Sinar Mas Group – Ningbo Golden Plaza (as part of pre-opening preparation, designed and conducted training on supervisory skills, customer services and Train the Trainers course)

  • Flower Mania – creative floral and gift shop chain (designed and conducted customer service workshops and customer hotline workshops)
  
 
 
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