• LVMH - Loewe, Celine & Emilio Pucci (3 prestigious luxury brands in LVMH Fashion Division; designed and delivered branded service & selling skills workshops for all selling staff in Asia Pacific region covering Hong Kong, Macau, Taiwan, Singapore, Malaysia, Guam, Saipan)
  
  
• Shanghai Tang - wholly owned by Richemont with an international network of over 40 boutiques in the world's most prestigious shopping districts (designed and delivered shop management workshops for all shop managers globally; designed and delivered customer service & selling skills workshops for all frontline staff in Hong Kong, Macau, China and Singapore)
  
  
• Richemont Asia Pacific Limited - Chloe (prestigious luxury brand; delivered corporate service training workshops for all frontline staff in Hong Kong, Singapore, Beijing and Shanghai; designed and delivered customer service refresher workshops for all frontline staff in Hong Kong)
  
  
• Kwok Hang Holdings (HK) Ltd. - InNIU (over 20 shops in Hong Kong and China; designed and delivered service management workshops for frontline managerial staff; designed and delivered customer service workshops for frontline selling staff in Hong Kong and China; designed and delivered enhanced customer service workshops for all selling staff in Hong Kong)
  
  
• Robbinz Department Stores - the retail arm of Indonesian Lippo Group with 8 stores in China (designed and conducted management skills, supervisory skills, operational management skills, team-building & leadership skills and customer service training workshops for selling and retail support departments, as well as trained and developed supervisory skills and customer service trainers to support all stores)
  
  
• Richemont Asia Pacific Limited - Lancel (prestigious luxury brand; designed and delivered shop management workshop for all shop managers in Hong Kong and Macau; designed and delivered service training workshop for preparing the opening of Macau Venetian Boutique)
  
  
• Luci Di Gala - the unique brand of prestigious jewellery manufacturer KTL Jewellery (designed and delivered effective teambuilding workshop for all staff in Shanghai as the first retail shop of the brand)
  
  
• American Superconductor (Suzhou) Co., Limited - AMSC is headquartered in Devens, Massachusetts, USA (designed and delivered business etiquette workshop for all senior management staff in China)
  
  
• Hong Kong Tourism Board - a HKSAR government - subvented body founded under the HKTB Ordinance and replaced the Hong Kong Tourist Association (designed and delivered managing change workshops for all staff at non managerial level)
  
  
• Kwok Hang Holdings (HK) Ltd. - Burberry (prestigious luxury brand with over 40 shops in China; designed and delivered a series of shop management and customer service workshops for all staff)
  
  
• New World Department Stores Ltd. - over 36 stores in Hong Kong and China (designed and conducted supervisory skills and customer service training workshop, as well as trained and developed supervisory skills trainers to support all stores)
  
  
• MAC Asia Pacific Limited - MAC cosmetics is one of the popular brands of the US public listed Estee Lauder Companies Inc. (designed and conducted Retail Management Workshop for over 70 frontline management staff in Asia Pacific Region)
  
  
• Oerlikon Technology (China) Co., Ltd.- Oerlikon is headquartered in Switzerland with 170 sites in 35 countries (designed and conducted Human Resource Development Program for all Human Resource staff in China)
  
  
• Mediterranean Shipping Company (HK) Co., Ltd. - MSC is founded in 1970 with headquarter in Geneva, Switzerland and is one of the leading global shipping lines of the world. (designed and delivered a series of customer service workshops for service teams from managerial to frontline staff in 7 cities in China, Hong Kong and Taiwan)
  
  
• Richemont Asia Pacific Limited - Cartier (designed and delivered customer service workshops for all levels of selling staff in Hong Kong)
  
  
• Buher Holdings Limited - Santa Barbara Polo & Racquet Club (developed and set up a team of trainers to train frontline staff at all retail outlets in China)
  
  
• Shanghai Sports City - (trained a team of service trainers to deliver customer service training to frontline staff in all retail outlets in Shanghai)
  
  
• South East Asia Holdings Ltd. (designed and delivered communication workshops for all staff)
  
  
• Acumen CPA (Shanghai) Ltd. (designed and delivered customer service training to all professional staff)
  
  
• The Swatch Group (Hong Kong) Ltd. - Swatch (designed service standard for all retail outlets and related reinforcement procedures including service audit, designed and delivered a series of shop management, customer service and service enhancement workshops for all staff in Hong Kong)
  
  
• The Sincere Company Limited (trained a team of service trainers and a team of supervisory skills trainers, to cultivate a customer focus and quality oriented culture in the company)
  
  
• Philip's Electronics (Shanghai) Co. Ltd. (designed and delivered workshop on retail management for their management team)
  
  
• Gintain Industry (Group) Co. Ltd. (designed and delivered a series of administrative and secretarial support courses for staff at the Shenzhen Headquarter)
  
  

• Leighton Asia Ltd - LAL was founded in 1975 by Sydney-based Leighton Holdings which has been listed in Australian Securities since 1962, and is one of the region’s leading construction and mining service providers (conducted the 2011 Staff Survey covering 4,000 employees in over 10 countries in Asia by providing 5 language options)
  
  
• Bacardi Wine & Spirit Limited - Bacardi Asia Pacific (planned, designed and conducted the 2011 Employee Opinion Survey on core competencies and values)
  
  
• Bacardi Wine & Spirit Limited - Bacardi China (planned, designed and conducted the 2010 Employee Opinion Survey on employee engagement, core competencies and values)
  
  
• Suzhou Ventures Group (planned, designed and conducted employee opinion survey on the ability, competence and potential of all managerial staff in the Group; this served as part of 360 degree management performance assessment process of the Group)
  
  
• Bacardi Wine & Spirit Limited - Bacardi China (planned, designed and conducted the 2009 Employee Consumer Insights Survey with objective to understand more about consumer motivations and needs through sharing of the experience of all employees; its finding provided useful and helpful insights to develop the right strategies to attract and retain consumers)
  
  
• 2008 Suzhou Foreign-invested Enterprises Employee Satisfaction Survey (Managers/Supervisors/Professionals) (planned, designed and conducted an Employee Satisfaction Survey with over 750 managers/supervisors from 51 FIE participating)
  
  
• Bacardi Wine & Spirit Limited - Bacardi China (organized, designed and conducted the first Employee Opinion Survey for all employees in China in 2008)
  
  
• 2007 Suzhou Foreign-invested Enterprises Employee Satisfaction Survey (Managerial Level) (planned, designed and conducted an Employee Satisfaction Survey with 630 senior managers from 82 FIE participating)
  
  
• Westinghouse - Eaton ChangZhou (conducted employee satisfaction survey which served as an interim study 2007 of employees' opinions to Eaton after its acquisition in 2006 as well as a base for comparison with the annual global employees' opinions survey.)
  
  
• Suzhou Industrial Park Human Resource Association - Staff Retention Seminar (planned and organised the Staff Retention Seminar in SuZhou Industrial Park with over 82 representatives from reputable and multi-national companies.)
  
  
• 2006 Suzhou Industrial Park Employee Satisfaction Survey (Managerial Level) (planned, designed and conducted the first Employee Satisfaction Survey in SuZhou Industrial Park; with over 350 senior managers from 43 reputable or multi-national corporations participating)
  
  

The following charts are illustrations of survey findings, on Corporate Values and Staff Engagement, by which corporations used as indicators to monitor corporate performance and to plan coping strategies.

Corporate Pursued Valued vs Current Values perceived by Staff

Overtime comparison of Staff Opinion

• New World Department Stores Ltd - Stores in Wuhan, Shenyang and Wuxi (designed and conducted training on supervisory and customer service skills and
  Train the Trainers so as to prepare a competent workforce before opening)
  
  
• La Vita Department Store in Tianjin (prior to opening, designed and conducted management workshops on supervisory skills and customer service, trained and set up a team of customer service trainer)
  
  
• Pricerite Household Square - Guangzhou (designed and conducted supervisory skills workshop and customer service training so as to get prepared for the opening)
  
  
• Indonesia Sinar Mas Group - Ningbo Golden Plaza (as part of pre-opening preparation, designed and conducted training on supervisory skills, customer services and Train the Trainers course)
  
  
• Flower Mania - creative floral and gift shop chain (designed and conducted customer service workshops and customer hotline workshops)
  

• Victrex Manufacturing Limited - Victrex is headquartered in UK with offices around the world (conducted review on employee handbook for Hong Kong Office)
  
  
• APWC - An US listed group with HQ in Singapore (provided action solution to leverage HR functioning of 10 subsidiaries in Asia Pacific Region)
  
  
• New World Cyber Base - Corporate office in HK with 7 regional offices in China (conducted review of emoluments of directors)
  
  
• New Concept (Shanghai) Company Limited - V-one, V-one Jeans, V-one Studios & Verri Milano (provided consultancy service on human resource management, designed and conducted staff training for all managerial and supervisory staff)
  
  
• Keda Vinton (Shanghai) Fashion Limited - Vi-Zenso & Chic-a-Porter (consultancy support in human resource and staff development. Worked out a series of management and supervisory workshops, staff recruitment and training)
  
  
• Hudson Group - Wuhan Plaza (designed a comprehensive training system for their employees including a training needs survey, resulted with the development of a training matrix to encompass needs of all employees)